HP P4000 Lefthand SAN/iQ v9 is out and available for download.
Check out the following links:
This is a great link for information and other links, all related to P4000 Lefthand products.
This is an easy link to get the latest downloads as well as instructions on how to get patches, etc.
I’ll be putting together some more “What’s New” information and posting that soon.
When performing an upgrade to SAN/iQ v8.5, I noticed that the management group version wasn’t being updated to 8.5 and was still at 8.0 even after upgrading all nodes in the management group. I also noticed that the Network RAID 5 feature wasn’t showing up in the list for the volumes (either on new volumes or editing existing volumes).
The reason behind this was because the management group was in a remote IP copy relationship with another “DR” management group, which was not upgraded to 8.5 yet. Once I upgraded the nodes on the DR management group, everything upgraded like it should and the new Network RAID options were available.
Note: This behaviour is shown in the upgrade guide too, page 12:
• When upgrading from version 7.x to release 8.5, the management group version will not move
to release 8.5 until all storage nodes in the management group (and in the remote management
group if a Remote Copy relationship exists) are upgraded to release 8.5 SAN/iQ.
• When upgrading from version 7.x to release 8.5, the upgrade process validates the hardware
identity of all of the storage nodes in the management group. If this validation fails for any reason,
the management group version will not be upgraded to 8.5. For example, if a management group
has a mix of platforms, some of which are unsupported by a software release; then only the supported
platforms get upgraded successfully, the management group version will not be upgraded
if the unsupported platforms remain in that management group.
Sometimes automated telephone systems can be a real pain, especially for very large corporations like HP. Finding the right way to contact the right group of people that know what you’re talking about can sometimes be like trying to find a needle in a haystack.
So here’s “the best way” it’s been communicated to us by HP to contact HP Lefthand Technical Support:
Technical Support Phone Number:
– Dial 800-633-3600
– Select option 1 for ‘hardware’ (select this option even if it’s a software case. This eliminates the need to enter an SAID number, plus all calls, hardware and software, end up with the correct team regardless)
– Then select option 2 for ‘other hardware’
– Then at the voice prompt, speak “LeftHand Solutions”.
Also remember that the SAN/iQ is no longer handled by support. If you need licensing help, call SAN/iQ Licensing: 800-326-0411