HP Lefthand Storageworks Useful Info and Websites

Contacting HP Lefthand Support:

We’ve posted the best way to contact HP Lefthand over on our Vendor Contact Cheat Sheet, located here:
– Just look under “HP Lefthand”.

Useful HP Lefthand Websites & Info:

HP Lefthand Overview, Design and Sizing Video:

HTTP Site to download 30-day evaluation VSA

VSA Install – Video Demonstration

More HP P4000 documents

Two different sites:

Manuals (bunch of really good stuff and some old outdated stuff):

Resource Library

Software and Code Location
See our other blog post, located here:

Latest (as of this post) HP Firmware Maintenance Update CD (v8.70):
*Please doublecheck with HP Lefthand Support to make sure the latest version of the Firmware Maintenance CD is supported on your exact units.*

HP Lefthand Networks Technical Support Contact Info, Phone Numbers

Sometimes automated telephone systems can be a real pain, especially for very large corporations like HP. Finding the right way to contact the right group of people that know what you’re talking about can sometimes be like trying to find a needle in a haystack.

So here’s “the best way” it’s been communicated to us by HP to contact HP Lefthand Technical Support:
Technical Support Phone Number:
– Dial 800-633-3600
– Select option 1 for ‘hardware’ (select this option even if it’s a software case.  This eliminates the need to enter an SAID number, plus all calls, hardware and software, end up with the correct team regardless)
– Then select option 2 for ‘other hardware’
– Then at the voice prompt, speak “LeftHand Solutions”.

Also remember that the SAN/iQ is no longer handled by support. If you need licensing help, call SAN/iQ Licensing: 800-326-0411

Customer Advisory – HP LeftHand P4000 10G BASE-CX4 Upgrade Kit 10 Gb

ADVISORY: HP LeftHand P4000 10G BASE-CX4 Upgrade Kit 10 Gb Ethernet board cannot be installed in the half height slot of a HP LeftHand P4300 or P4500 Storage System and results in patch failed error.

This customer advisory explains the issue and how to address it (basically install the 10GB card into the full height PCI-Express slot).



HP Lefthand Networks – New Patch to Address RAID Controller Issues

There is a new SAN/iQ patch (10056-001) which is an ISO, that you burn to a CD, boot each storage module off of it and then it’ll patch the modules (includes a firmware update plus SAN/iQ software patch). The patch is for both SAN/iQ v8.0 and 8.1. This patch is a recommended patch from HP Lefthand to address certain instances where the RAID controller in the module can have issues and in some cases make the storage node unresponsive.

As a reminder, a list of FTP sites to get the code upgrades can be found on our blog:

Easy FTP Links to HP Lefthand Networks Software and Code

Here are some easy links and FTP information to use when you need code for your HP Lefthand Networks modules. The code is available on the HP Lefthand Networks website but since it’s difficult to manage sometimes, I thought this info might be useful in a central concise location. Enjoy!

SAN/iQ 6.6 and Earlier
FTP System:         hprc.external.hp.com  (
     Login:              anonymous
     Password:           your_email@address.com


SAN/iQ 7.0 SP1
FTP System:         hprc.external.hp.com  (
     Login:              saniq7_1
     Password:           SANIQ7_1   (NOTE:  CASE-sensitive)


SAN/iQ 8.0
     FTP System:         hprc.external.hp.com  (
     Login:              saniq8_0
     Password:           SANIQ8_0   (NOTE:  CASE-sensitive)


SAN/iQ 8.1
     FTP System:         hprc.external.hp.com  (
     Login:              saniq8_1
     Password:           SANIQ8_1   (NOTE:  CASE-sensitive)


SAN/iQ 8.5
** Well, I thought this was too good while it lasted. The link for 8.5 no longer works. It looks like you’ll have to use the ITRC link in order to get the software. If this changes, we’ll let you know!**

     FTP System:         ftp.usa.hp.com  
     Login:         saniq85
     Password:           SAN85eap   (NOTE:  CASE-sensitive)


New Generation Nehalem Processors in a VMware Cluster

If you purchase new Nehalem processors in the newest HP and Dell servers (HP G6 or Dell r610,710, etc) for use in an existing VMware cluster, you will need to make sure to enable a feature called VMware EVC to enable compatibility between previous generation processors and the latest Intel processors.  Here are some links that have some very useful information about this. If you need any assistance or have questions, just ask!



http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=1003212&sliceId=1&docTypeID=DT_KB_1_1&dialogID=32089520&stateId=0 0 32091469




Lefthand Networks How-To : Reset Storage Module Password

Lefthand Networks storage modules have an admin password which is needed to log into the storage module and to change any settings. In case you forget this password, this How-To explains how to reset the admin password through the console. Thanks to Jason H. in Wyoming for logging a support call and sharing this useful info with us.

Connect a Console to the Storage Module


For the storage module that you would like to reset the password on, connect a console connection to that module (monitor, keyboard, mouse). You’ll see a screen like this one.

Start the Admin Interface


Type in: start to start the configuration console interface.

Enable Reset Password Option at Login Screen


This is the step where you can hold down the SHIFT button and type in LHN
This will give you more options at the login screen as shown in the step below.

Select Reset Password Option


The “Reset Password” option will now appear under the Login screen which you can select by using the arrow keys to select the Reset Password option and press Enter.

Reset Admin Password


Type in the new admin login (the default is: admin) and a new password for that login and use the tab key to select the Ok option and press Enter.

Reset Admin Password – Confirmation


Once you receive a confirmation, the admin password has been reset. You can now use the new login information to login or make edits to the storage module/management group.