If you are a Windows 7 or Windows Server 2008 user then this utility might be useful to you. Problem steps recorder allows you record the activities leading up to a problem, then save that to a mht file that you can send to support. If you have an error on an IIS application (yellow screen) then it will even copy all that information out as text and put it as part of the capture. I like this utility because it’s easy for the user and useful for support…in fact I’m not only a fan, I’m a user of it!
http://technet.microsoft.com/en-us/windows/dd320286.aspx